At CarpetVista we are dedicated and passionate about helping people to a home they love. We are an entrepreneurial organization committed to constantly improve ourselves and our business. Would you like to be a part of an international and market leading e-commerce company? Our vision is to be the center of gravity for the European rug industry, are you one of the people to help us get there?  We are looking for an ambitious Customer Service Coordinator who is passionate about customer service, constant improvement, and exceeding expectations.

About the role
Our company is growing rapidly, and the customer service team is looking for a Customer Service Coordinator. You will join an ambitious and international team who are working close with the business with the main focus to give our customers an outstanding experience when shopping with us.

As a Customer Service Coordinator at CarpetVista you are ensuring that our customer service team is properly staffed and able to answer our customers within the given time frame. You will be responsible for the overview of our daily operations and report to the Customer Service Manager. To be able to set requirements and have an understanding of the employees' challenges, it is required that you also participate operationally.

How you make an impact

  • Constantly improve the performance and service for our customers and business users.
  • Working together with the Customer Service Manager in planning and forecasting processes. 
  • High energy and at the beginning of your carrier as a Coordinator or similar position. 

What you bring

  • A deep commitment to deliver outstanding customer service that exceeds the customers expectation.
  • You take responsibility for your tasks, and drive processes further.
  • You structure your work and respect deadlines. 
  • Willing to share your knowledge in the group, help and inspire colleagues to develop.
  • You communicate clearly and ensure that expectations are clear for all parties involved.

Requirements

  • Experience from a coordinating or team leading service role
  • Staffing experience, both long term and short term
  • English and one additional language skill

Preferred competence

  • 2+ years of Customer Service
  • Additional language competence
  • Experience from working in Zendesk

What we offer 

  • Opportunity to work in a high paced, challenging, and cooperative environment.
  • A diverse and international organization committed to creating and maintaining a workplace where everyone loves to go to work.

CarpetVista Perks

  • A culture inspired by our values; impact oriented, honesty, and entrepreneurship.
  • Extraordinary and international colleagues
  • A generous employee discount
  • Free coffee and fruit 
  • Breakfast on Thursdays
  • Generous wellness allowance
  • Onsite masseuse

Start date: August or as per agreement. 

Latest day to apply is 15:th of August, but we are reviewing candidates ongoing, so don’t hesitate to send your application.

About CarpetVista  CarpetVista is Europe’s leading independent online retailer of carpets with a successful track-record of profitable growth during the past 10+ years.  We operate two Brands (CarpetVista and RugVista) with local language e-commerce sites in 20 markets and offer the most desirable and comprehensive carpet assortment available online.  Our overall mission is to positively impact all our stakeholders, but with a specific focus on driving environmental, social, and economic development in the geographies where our carpets are made. 

 

Or, know someone who would be a perfect fit? Let them know!

Malmö

Ringugnsgatan 11
216 16 Limhamn Directions career@carpetvista.se 040-33 33 33 View page

Our company culture

Our People Vision is to attract, motivate, and retain extraordinary people. 

We are committed to recruiting the most qualified people independent of background or personal preferences. Starting your career with us means situating yourself in an international environment and a daring and engaging company culture. 


Already working at CarpetVista?

Let’s recruit together and find your next colleague.

email
@carpetvista.se